STIR/SHAKEN is a solution designed to reduce the number of spoofed robocalls and build consumers’ trust, ensuring they are confident that incoming calls are legitimate. By preventing unlawful robocalls through call authentication, it improves customer experience and fights against fraudsters who illegally spoof caller IDs. This solution helps establish voice security, allowing customers to see that a call has been authenticated with a trust indicator, such as a checkmark or “Caller Verified” text, restoring the value of voice communication. As people regain trust in the legitimacy of calls, answer rates increase, ensuring customers feel confident in answering. STIR/SHAKEN increases transparency and trust in phone calls by providing attestation that improves the reputation score, making customers more comfortable answering legitimate calls. In partnership with Neustar, tools are provided for correct caller validation, including randomization of two-digit numbers, ANI management, and proactive blocking for outbound long-distance calls. This industry-standard caller ID authentication technology is backed by federal and industry best practices, ensuring a reliable solution.

Features:

• Prevent unlawful robocalls with call authentication: Improve customer experience. Fight against fraudsters that illegally spoof caller IDs and bother your customers. Give customers a reason to start picking up the phone again.
• Establish voice security: Restore the value of voice by allowing customers to see that your call has been authenticated with a trust indicator like a checkmark or “Caller Verified” text.
• Increase call answer rates: When people can’t trust that callers are who they claim to be, they stop answering even legitimate calls. Caller ID authentication ensures customers feel confident saying “hello”.
• Help customers know who’s really calling: Let end users know your calls are legitimate with the STIR/SHAKEN solution.
• Increase transparency and trust in phone calls: STIR/SHAKEN attestation given to calls is an important input that can improve the reputation score of your phone calls making your customers feel more comfortable answering your legitimate calls.
• Standard expertise: This is an industry-standard caller ID authentication technology, so you can feel confident in a solution that’s backed by federal and industry best practices.
• Trust indicator: When adopted, carriers can present a trust indicator, like “Caller Verified,” to recipients’ phones letting them know it’s ok to pick up and say “hello”.
• Phone hijacking traceback: If a caller abuses STIR/SHAKEN, they will be held accountable with near-instant traceback by regulatory groups and law enforcement.
• Spam protection: Mitigate spoofed robocalls and, in turn, increase answer rates by reducing the number of legitimate calls marked as spam.