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SRM VisionDecisiv

Advanced analytics and reporting solution for SRM to deliver actionable insights and optimize service operations.

Vendor

Vendor

Decisiv

Company Website

Company Website

DEC_Vision_Facts.pdf
Product details

The SRM Vision management dashboard provides critical information about the status of every service event across your locations. You can customize the view to meet your exact needs. Easier, more effective daily management starts here.

Features and Benefits

  • Real-time operations management: View minute-by-minute progress on all service events, even across a widely-distributed network.
  • Keep your priorities straight: Customer inquiries, unexpected delays in service or parts, and other items that need immediate attention can be floated to the top.
  • Event tracking: Keep track of event status, estimated time of repair, service location, etc.
  • Configurable dashboards: Configure your dashboard to show the most important information at the top, across locations, whether that’s work status, estimates-in-progress, or exceptions that need immediate attention.
  • Customized searches: Create Favorites and save customized searches for yourself or multiple users.
  • Cut through the clutter: Designed for busy service managers, SRM Vision makes it possible to juggle hundreds of cases each day across multiple locations.
  • Access information anytime you need it: Case information is readily available whenever you need it, yet prioritized so you can focus on what’s most critical first. Cut through the clutter and get the information you need at your fingertips. Put SRM Vision to work for you.