Strengthen your customer relationships and drive traffic with SRM Sentinel, Decisiv’s managed care application. Proactively manage upcoming maintenance needs for your customers’ assets using real-time event alerts. Alerts translate to appointments with just a few clicks.

Features and Benefits

• Alerts: Receive active preventive maintenance, recall, campaign, fault code, and custom alerts for assets across brands, in one easy-to-use, customizable interface.
• Appointments: View all your appointments by service location including filtering by customer and by appointment status.
• Search: Search the entire system for a specific asset, customer, or appointment. 
• Reports: View reports related to the number of active alerts, appointment status, cancellation reasons, and more.
• Essential information: Have ready access to asset details and warranties.  Be a trusted partner Improve your value to fleet owners by efficiently managing scheduled maintenance, breakdown events, and repairs. You’ll be able to quickly schedule the asset for service in your shop and generate cases directly in the Decisiv SRM platform. Increase visibility Real-time dashboard helps you focus on the alerts that matter by bringing attention to the right data at the right time. With SRM Sentinel, you’re always up to date and able to act.  Optimize your asset service management with SRM Sentinel.