Service management is a daunting business without the right tools. Based on years of experience in the commercial vehicle industry, Decisiv has developed a Service Relationship Management (SRM) platform that streamlines the service process from check-in to check-out, reducing asset downtime. SRM Case offers service providers a tremendous opportunity to gain a new level of control in managing the entire service process. You now have the power to drive uptime, improve efficiency, reduce costs, and streamline communication.

Features and Benefits

SRM Case contains all the capabilities you need for easy, single-point service management. Key components include:

• SRM Operations Builder
• Case management
• Collaboration and notification, including mobile-enabled communication
• Diagnostics
• Estimates
• Inspections
• Parts orders
• Shared service history Save time, control costs, and increase uptime. Join the thousands of service providers who rely on SRM Case every day for easier, more efficient service management.