SRM Case helps fleets drive uptime, keep costs down, improve communication, and maintain control over the entire asset service process. SRM Case is the core of Decisiv’s suite of Service Relationship Management (SRM) applications.

Features and Benefits

SRM Case puts critical asset and service information all in one place, so you can:

• Gain full transparency into the entire service process, even into work being done outside your own shop. 
• Achieve your asset performance objectives, including lowering total cost of ownership. 
• Improve data quality and service event reporting, and increase accountability.
• Send electronic service requests, with critical information, to any service provider in the Decisiv SRM Ecosystem.
• Digitally review estimates and speed estimate approval. 
• Get real time, in-context access to diagnostics and telematics, asset build details, and service history. 
• Reduce administrative overhead. Streamline every aspect of commercial truck service management–from preventive maintenance to asset reports and analytics–with SRM Case for Fleets and Asset Managers.