Sprinklr Social is an enterprise-grade social media management platform designed to unify and optimize digital customer experiences across multiple channels, brands, and teams.

Key Features

Multi-Channel Management Centralized control for 30+ social/digital platforms

• Supports Facebook, Instagram, TikTok, WhatsApp, etc.
• Add new channels within weeks

AI Automation

• 90% accuracy in sentiment analysis and message triage1
• Generative AI for content creation
• Automated workflow approvals

CXM Integration

• Unified dashboard combining:Social listening (text + visual insights)
• Advertising campaign management
• Conversational commerce tools

Governance & Security

• Custom approval workflows
• Brand compliance monitoring
• Role-based access controls

Benefits

Revenue Growth

• Documented 327% ROI in Forrester case studies1
• $69M social selling revenue achieved by a North American bank client

Operational Efficiency

• Microsoft reduced response time by 30%1
• 95% accuracy in automated message categorization

Risk Mitigation

• Consistent brand voice across 1,800+ accounts (e.g., Microsoft implementation)
• Real-time moderation at scale