Sprinklr Service is an AI-powered Contact Center as a Service (CCaaS) platform designed to unify customer interactions across 30+ channels while reducing operational costs. The solution combines digital-first service capabilities with enterprise-grade voice support, leveraging generative AI and channel-less architecture to optimize customer experiences.

Key Features

Digital-First Customer Service Deflects 33% of call center costs through:

• Self-service portals
• Automated call routing to digital channels
• AI-powered knowledge bases

Channel-Less Architecture

• Single customer view across 30+ channels (voice, social, live chat, community forums)
• Context preservation during channel switching
• Unified agent desktop with 360° customer profiles

Industry-Leading AI

• Generative AI for chatbots and virtual agents
• Smart routing algorithms
• Real-time interaction analysis (100% coverage)

Self-Service Optimization

• Conversational IVR systems
• Community-driven troubleshooting
• Automated workflow builders

Agent Experience Tools

• Real-time response suggestions
• Post-call automation
• Guided resolution workflows

Benefits

Cost Efficiency

• 50% reduction in total ownership costs for enterprises1
• 33% lower contact center operational costs

Productivity Boost

• 2.4M automated calls handled without human intervention1
• 88% CSAT improvement through unified platforms

Seamless Experiences

• 45-country agent network coordination1
• Zero-latency channel deflection

Actionable Insights

• Real-time analysis of 53M mentions across 300M sources1
• Customizable dashboards with CX metrics

Scalability

• Cloud-native deployment
• Pre-built AI models for rapid implementation