Sprinklr Consumer Intelligence is an AI-powered platform designed to help businesses gather and analyze real-time data from multiple sources to drive informed decisions.

Key Features

Real-Time Data Integration

• Aggregates data from 30+ social/digital channels, 400K+ media sources, and 1B+ websites1.
• Offers firehose access to 14+ partnered platforms for instant feedback monitoring1.

AI-Powered Analytics

• Verticalized AI models achieve 90%+ accuracy for industry-specific insights1.
• Generative AI identifies trends, root causes, and actionable recommendations1.

Crisis Management

• Early threat detection with real-time alerts routed to relevant teams1.
• Automated response workflows to mitigate reputational risks1.

Competitive Benchmarking

• Tracks brand KPIs (sentiment, share of voice) against competitors1.
• Performs product comparisons to identify market gaps1.

Cross-Team Collaboration

• Customizable reports, automated newsletters, and scheduled exports1.
• Unified platform for marketing, sales, customer service, and PR teams1.

Benefits

Operational Efficiency

• Reduced response times by 30–70% through automated alerts1.
• Saved 2,000+ workdays annually via automated reporting1.

Cost Savings

• $15,000 saved in two weeks by consolidating competitor analysis1.

Decision Accuracy

• Industry-leading AI models provide actionable insights with 95% accuracy