Key Features

1. Commission-Free Online Ordering: SpotOn Order allows restaurants to offer online ordering directly from their website or Google, avoiding the high commission fees charged by third-party delivery apps.
2. POS Integration: Seamlessly integrates with SpotOn’s POS system, ensuring that online orders are automatically synced with in-house orders, reducing manual entry and errors.
3. Customizable Pacing: Manage the flow of incoming orders to keep the kitchen running smoothly. This feature helps control the pace of online orders alongside in-house orders, preventing overload during peak times.
4. Flat-Rate Delivery: Partnered with DoorDash to offer delivery services at a flat rate, providing a cost-effective alternative to traditional delivery apps. Restaurants can choose how much of the delivery cost to pass on to customers.
5. QR Code Ordering: Enable guests to order directly from their table using QR codes, enhancing the dining experience and reducing wait times.
6. Guest Notifications: Keep customers informed with automatic text notifications about their order status, improving communication and satisfaction.
7. Loyalty Integration: Integrates with SpotOn Loyalty, allowing customers to earn and redeem points for online orders, encouraging repeat business.
8. Data Ownership: Restaurants retain ownership of their customer data, enabling them to build direct relationships with their guests and use the data for targeted marketing campaigns.
9. E-Gift Cards: Offer e-gift cards that can be purchased online and used for both in-house and online orders, providing a convenient gift option for customers.

Benefits

• Increased Profitability: By eliminating third-party commissions, restaurants can keep more of their revenue from online orders.
• Enhanced Customer Experience: Features like QR code ordering and real-time notifications improve the overall dining experience, leading to higher customer satisfaction.
• Operational Efficiency: Integration with POS and customizable pacing helps streamline operations, reducing errors and improving kitchen workflow.
• Customer Loyalty: Loyalty program integration and data ownership help build stronger relationships with customers, driving repeat business.
• Flexibility and Control: Restaurants have more control over their online ordering and delivery processes, allowing them to tailor the experience to their specific needs.

SpotOn Order & Delivery is designed to help restaurants take control of their online ordering and delivery operations, improving efficiency, profitability, and customer satisfaction.