Spotler Message provides a powerful, turnkey conversational messaging platform designed to optimize customer interactions across all channels. It enables companies and institutions to communicate with their customers via a single, unified inbox, consolidating messages from platforms such as WhatsApp Business, Instagram DM, Facebook Messenger, Webchat/Chatbots, SMS, Telegram, and Viber. This centralization allows for improved customer service and more effective marketing campaigns through convenient automations and smart solutions. The platform enhances customer communications by facilitating easy team collaboration, allowing webcare staff to assign incoming messages, track responsibilities, and reduce customer waiting times. Spotler Message supports intelligent routing, automatically directing incoming messages to the most appropriate employee or team. As a Meta Business Partner, it offers robust WhatsApp marketing capabilities, enabling businesses to leverage WhatsApp's global reach for social networking, e-commerce relationships, and direct communication. Furthermore, Spotler Message offers a comprehensive API for seamless integration with existing business software, including popular CRM systems like Microsoft Dynamics, HubSpot, Salesforce, Zendesk, and custom CRMs, as well as other web-based applications. This connectivity ensures that customer communication data is synchronized across systems, streamlining workflows and providing a holistic view of customer interactions. The software is trusted globally by organizations with a strong focus on privacy and security, making it a reliable solution for managing diverse customer communication needs across various industries.

Features & Benefits

• Centralized Omnichannel Inbox
  • Consolidates customer communications from various channels, including WhatsApp, Instagram DM, Facebook Messenger, Webchat, SMS, Telegram, and Viber, into a single, unified inbox.
• Team Collaboration
  • Facilitates efficient teamwork by allowing easy assignment of incoming messages, clear responsibility overview, and the ability for team members to tag colleagues, transfer, and label conversations.
    • Work in teams to optimise your service
    • Clear overview of who is responsible
    • Reduce waiting time for customers
• Intelligent Routing
  • Automates the assignment of incoming messages to the correct webcare employee or team based on specific criteria, saving time and resources.
    • Automatically assign incoming messages
    • Save time
• WhatsApp Marketing & Business Integration
  • Enables businesses to leverage WhatsApp for marketing campaigns, customer service, and e-commerce interactions, supported by Meta Business Partner status.
• CRM & Business System Integrations
  • Provides a comprehensive API for seamless integration with popular CRM systems and other business applications.
    • Microsoft Dynamics
    • HubSpot
    • Salesforce
    • Zendesk
    • Custom CRM
• Automated Responses
  • Improves response times and efficiency through the use of predefined answers for quick and direct customer responses.