Spotler Engage is a comprehensive, AI-driven platform designed to help customer contact professionals excel in digital customer interactions. It brings together social media publishing, social analytics, and webcare into one clear, central environment. By managing all digital customer interactions—across WhatsApp, social media, and chat—from a single inbox, organizations can build better customer relationships and ensure a consistent, efficient customer experience. The platform leverages AI to assist in planning, previewing, and publishing social media posts for optimal reach, offering a unified content calendar for managing various channels like Facebook, X, Instagram, LinkedIn, and TikTok. Real-time social analytics provide insights into post and campaign performance at both individual and campaign levels, allowing for quick tactical adjustments. Spotler Engage streamlines customer service by enabling quick and efficient responses to messages from multiple channels, including custom channels. It optimizes communication between teams, ensuring support staff can respond effectively to high volumes of inquiries or viral content. Spotler Engage supports integration with AI chatbots, such as Spotler Aigent, to automate responses to frequently asked questions, thereby freeing up human agents for more complex matters. It also incorporates generative AI to help marketing and communication professionals create more persuasive social media messages in less time. WhatsApp is fully supported as both a customer service and a bulk campaign channel, leveraging its high open rates for efficient communication of essential messages, making it an ideal channel for direct customer engagement.

Features & Benefits

• AI-driven Social Media Management
  • Leverages AI for planning, previewing, and publishing social media posts across various platforms (Facebook, X, Instagram, LinkedIn, TikTok, Threads) from a unified content calendar, enhancing reach and content creation with generative AI.
• Omnichannel Webcare & Customer Service
  • Manages all digital customer interactions—including WhatsApp, social media, and live chat—from a single, central inbox, ensuring faster responses and consistent service across all customer touchpoints.
• Social Analytics & Insights
  • Provides real-time social analytics to monitor post and campaign performance at individual and collective levels, enabling rapid tactical adjustments and a complete overview of customer interactions.
• Team Collaboration Optimization
  • Unifies communication and customer service channels on one platform, fostering better collaboration among teams and ensuring coordinated responses to customer inquiries and social media engagement.
• Chatbot Integration
  • Allows integration with AI chatbots, such as Spotler Aigent, to automate responses to frequently asked questions, thereby reducing agent workload and ensuring quick answers for customers.