Spotler Aigent provides a comprehensive solution for organizations looking to optimize their customer interaction and operational efficiency through the power of chatbots. This trusted chatbot software enables businesses to build their own conversational AI bots using a visual drag-and-drop builder, leverage expert-built solutions, or immediately implement the latest AI-powered bots. It addresses the challenges of high customer inquiry volumes and the need for constant availability by automating up to 40% of customer inquiries, delivering instant responses to frequently asked questions, and even handling open-ended questions through integration with an existing knowledge base. The platform facilitates efficiency through streamlined collaboration, allowing teams to maintain a firm grip on customer inquiries while freeing up employees to handle more complex matters. Chatbots are scalable, efficient, and available 24/7, ensuring that customers receive prompt support even outside of traditional business hours. Spotler Aigent integrates seamlessly across various communication channels, including live chat, messaging platforms, social media DMs, and WhatsApp. It also provides an extensive marketplace with common chatbot dialogues, making it easier to build and expand bot capabilities. Furthermore, the software offers intuitive dashboards for reports and insights into chatbot performance, enabling continuous optimization. For organizations preferring external expertise, Spotler provides services to craft customized chatbots, offering upfront ROI estimates, tailored integrations, and dedicated support.

Features & Benefits

• Automated Customer Service
  • Automates up to 40% of customer inquiries, providing instant responses to common and open-ended questions by integrating with existing knowledge bases.
• Flexible Bot Creation
  • Offers options to build custom chatbots with a codeless visual drag-and-drop builder, utilize expert-built solutions, or immediately implement pre-built AI-powered bots.
• Omnichannel Integration
  • Handles customer conversations across various channels including live chat, messaging platforms, social media DMs, and WhatsApp.
• Operational Efficiency & Collaboration
  • Streamlines internal collaboration, saves employee time by handling FAQs, and allows seamless handover to human agents for complex issues, ensuring 24/7 customer support.
• Performance Insights
  • Provides comprehensible reports and insights into chatbot performance via an intuitive dashboard for continuous optimization.
• Extensive Dialogue Library
  • Access to a marketplace with commonly used chatbot dialogues for easy expansion and quick deployment of useful conversations.
• Expert Services & Support
  • Offers tailored chatbot development, integration, training, and dedicated support, with upfront ROI estimates for customized solutions.