Spokk is an AI‑powered feedback and review platform that allows businesses to collect customer input through voice snippets, chat-style interactions, or traditional text forms. The system converts raw feedback into structured insights and polished reviews, which can be posted externally. AI analysis helps identify sentiment, themes, and issues, allowing teams to resolve concerns and follow up with customers. Spokk supports real-time replies, coupon-based incentives, multi-location management, and custom branding. It is suitable for small businesses, service providers, and multi-location operations seeking an automated way to collect feedback, generate reviews, and improve customer retention.

Key Features

Multiple Feedback Collection Methods Allows customers to provide feedback in their preferred format.

• Voice feedback (10-second natural speech)
• Chat-style conversational input and traditional forms

AI‑Generated Reviews Transforms raw feedback into structured, ready-to-publish reviews.

• Incorporates customer details and context
• Allows refinement and one-click publishing

AI Feedback Analysis Automatically identifies themes, sentiment, and insights.

• Detects trends and pain points
• Provides instant analysis to speed up response times

Real‑Time Customer Engagement Enables businesses to reply quickly and offer incentives.

• Respond to feedback directly
• Send personalized coupons or automated follow-ups

Multi‑Location & Branding Support Scales across multiple sites with advanced customization.

• Multi-location dashboards
• CNAME and custom domain branding

Benefits

Higher Feedback Volume Reduces friction and increases customer participation.

• Voice and chat options lift response rates
• Users report 3–5x more feedback

Improved Customer Retention Helps surface issues early and close the loop.

• Real-time alerts
• Faster resolution of negative feedback

Operational Efficiency Automates tedious review and feedback processing.

• Saves 10+ hours weekly on analysis tasks
• Automatic review generation accelerates publishing

Better Online Reputation Produces consistent, detailed, and brand-appropriate reviews.

• AI-generated polished reviews
• Supports multilingual output for broader audiences