Splashtop Remote Support is a software-as-a-service (SaaS) platform designed for IT professionals, managed service providers (MSPs), and helpdesk teams to deliver remote support and endpoint management across Windows, Mac, Linux, Android, and iOS devices. It enables both attended (user present) and unattended (user not present) remote access, allowing technicians to troubleshoot, resolve issues, and manage endpoints efficiently from anywhere. The solution offers flexible licensing, robust security, and integrations with popular ticketing and IT service management (ITSM) systems. Splashtop Remote Support is suitable for organizations needing scalable, secure, and cost-effective remote support capabilities.

Key Features

Attended and Unattended Remote Access Supports both attended (with session code) and unattended (persistent agent) access for multi-platform environments.

• Remotely control Windows, Mac, Linux, Android devices.
• View-only support for iOS and older Android versions.

Endpoint Management (Add-On) Centralized endpoint management for patching, monitoring, and remediation.

• Real-time patch management and software updates.
• Device health monitoring and inventory tracking.

Multi-Session and Collaboration Allows multiple technicians to join a single session for collaborative troubleshooting.

• Two technicians in one support session.
• Unlimited concurrent sessions (plan dependent).

Security and Compliance Comprehensive security features for enterprise environments.

• SSO, 2FA, endpoint MFA, IP whitelisting, audit logging, end-to-end encryption.
• Compliance with SOC 2, SOC 3, ISO/IEC 27001, and GDPR18.

Integration and Automation Integrates with leading PSA and ITSM tools for streamlined workflows.

• Integration with Freshservice, Zendesk, Jira, Microsoft Teams, and more.
• Automated alerts, actions, and remote commands (Premium).

Custom Branding and User Management Customizable interface and granular access controls.

• Custom-branded SOS app for customer-facing support.
• User and computer grouping, role-based access.

Additional Tools

• File transfer (drag-and-drop, copy-paste).
• In-session chat and voice call.
• Session recording and multi-monitor support.

Benefits

Efficient Remote Troubleshooting Enables IT teams to resolve issues quickly without physical presence.

• Reduces downtime and increases productivity.
• Supports both on-demand and scheduled support.

Scalable and Flexible Licensing Adapts to organizations of all sizes and needs.

• Supports unlimited attended devices and scalable unattended endpoints.
• Flexible plans and add-ons for endpoint management.

Enhanced Security and Compliance Meets industry standards for data protection and privacy.

• Protects sensitive data with advanced security features.
• Suitable for regulated industries and enterprises.

Improved Customer Satisfaction Faster, more reliable support experiences for end-users.

• Easy-to-use interface for both technicians and customers.
• Positive feedback from IT professionals and clients