Splashtop IT Helpdesk for Education is a cloud-based remote support and endpoint management solution designed specifically for educational institutions. It enables IT teams in schools and universities to remotely access, troubleshoot, and manage classroom, student, and staff devices—including computers, tablets, and digital displays—using secure, high-performance connections. The platform streamlines IT workflows, supports both attended and unattended sessions, and integrates with service desk operations to minimize technology disruptions and improve support efficiency. Advanced security features ensure data privacy and compliance with educational and industry standards.

Key Features

Remote Access & Support Remotely connect to any device for troubleshooting and assistance.

• High-performance, low-latency sessions for computers, tablets, and digital displays
• Supports Windows, Mac, iOS, Android, and Chromebooks

Endpoint Management & Monitoring Automate and manage IT tasks across all endpoints.

• Unattended access for maintenance and updates
• System monitoring, patch management, and inventory reporting

Service Desk Integration Centralized console for managing support tickets and technician workflows.

• Technician grouping, channel routing, and session management
• Multiple connection methods: session links, PIN codes, SOS calls, and webforms

Security & Compliance Comprehensive security controls and compliance support.

• Two-factor authentication, SSO, endpoint MFA, session logging
• ISO/IEC 27001, SOC2, GDPR, CCPA compliance, and support for HIPAA, FERPA

User Experience & Ease of Use Intuitive deployment and support request workflows.

• Quick setup and deployment
• End users can easily request support

Cost Efficiency Consolidated platform to reduce IT support costs.

• Lower total cost compared to alternative solutions
• All-in-one solution eliminates need for multiple tools

Benefits

Faster Issue Resolution Reduce downtime for students and staff.

• Quick connection and troubleshooting
• Efficient routing and technician collaboration

Improved IT Efficiency Streamline support processes and reduce manual tasks.

• Automated endpoint management
• Centralized technician console

Enhanced Security & Compliance Protect sensitive data and meet regulatory requirements.

• Advanced access controls and encryption
• Full audit trails and compliance certifications

Scalability & Flexibility Adaptable for institutions of any size.

• Supports both cloud and on-premises deployment
• Scalable to thousands of devices and users