Spectrio’s On-Hold Messaging and Marketing solution provides businesses with professionally produced audio content-including voice messages and music-to keep callers engaged while on hold, reinforce brand identity, and promote special offers or services. The service also includes auto-attendant and IVR features for efficient call routing.

Key Features

Brand Representation

• Professional voice talent for polished, on-brand messages
• Extensive library of voice and music samples to match your brand style

Customer Engagement

• Curated music and messages to keep callers entertained and reduce perceived wait time
• Regularly updated content to reflect current promotions and company information

Operational Efficiency

• Auto-attendant and IVR systems for automatic call routing to the right department or agent
• Easy update process for messaging and scheduling

Content Flexibility

• Wide variety of music genres and voice styles to suit different demographics and industries
• Ability to customize and update messages quickly to reflect seasonal offers or events

Benefits

Brand Reinforcement

• Strengthens brand identity during customer interactions, even during wait times
• Promotes add-ons, specials, and new services directly to engaged callers

Improved Customer Experience

• Reduces frustration and hang-ups by keeping callers engaged with music and relevant information
• Increases caller retention and satisfaction, potentially boosting online ratings

Operational Advantages

• Streamlines call handling with automated routing and messaging
• Easy to manage and update content without technical expertise