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SonicViewProvana

Provana’s SonicView offers advanced tools for recording and analyzing customer interactions, real-time monitoring, and actionable insights to help organizations improve customer service and compliance.

Vendor

Vendor

Provana

Company Website

Company Website

Product details

Turn your calls into actionable insights

A robust, scalable call recording platform to transform your contact center

Why Your Business Should Record Calls

  • **Quality Assurance: **Recording calls ensures best practices and training
  • **Evidence of Transactions: **Important proof for phone-based transactions
  • **Compliance: **Record threats and abusive calls

Features

  • Automated report delivery
  • Mono or Stereo recording
  • Detailed call activity reporting
  • Works with all phone systems
  • On-demand recording capabilities
  • Easy-to-install, configure, and manage
  • A simple, intuitive browser-based interface
  • High-quality call recording at a high compression rate
  • Various means to share recordings internally and externally
  • Enhanced search and playback capabilities