
SonicViewProvana
Provana’s SonicView offers advanced tools for recording and analyzing customer interactions, real-time monitoring, and actionable insights to help organizations improve customer service and compliance.
Vendor
Provana
Company Website
Product details
Turn your calls into actionable insights
A robust, scalable call recording platform to transform your contact center
Why Your Business Should Record Calls
- **Quality Assurance: **Recording calls ensures best practices and training
- **Evidence of Transactions: **Important proof for phone-based transactions
- **Compliance: **Record threats and abusive calls
Features
- Automated report delivery
- Mono or Stereo recording
- Detailed call activity reporting
- Works with all phone systems
- On-demand recording capabilities
- Easy-to-install, configure, and manage
- A simple, intuitive browser-based interface
- High-quality call recording at a high compression rate
- Various means to share recordings internally and externally
- Enhanced search and playback capabilities