SoliCall Connect

SoliCall Connect is a client-side Noise Firewall™ solution designed for call centers and shared workspaces using Windows-based softphones. It provides real-time, distributed noise reduction and seamless integration with various softphone platforms. The product enhances call quality, monitors noise sources, and supports both in-office and remote agents.

Features

• Distributed Noise Reduction: Real-time correlation of audio across calls to identify and eliminate noise sources, including background voices, supervisor instructions, and PA systems.
• Machine Learning Noise Map: Continuously learns and maps noise patterns across the workspace to identify noisy agents and areas.
• Real-Time & Aggregated Statistics: Displays live call data and historical insights, including daily usage reports per agent or desktop.
• Seamless Softphone Integration: Compatible with standalone apps (e.g., Avaya, Genesys), browser-based platforms (e.g., Amazon Connect, NICE inContact), and WebRTC-based softphones.
• Hybrid Work Support: Effective for both co-located and remote agents.
• Fault-Tolerant Architecture: Utilizes a distributed system for resilience and reliability.

Capabilities

• Noise Elimination: Removes all types of ambient noise and background speech.
• Call Quality Monitoring: Offers visibility into call performance and agent environments.
• Compliance Support: Helps meet privacy and data protection standards.
• Scalable Deployment: Suitable for small teams or large enterprise environments.

Benefits

• Improved Audio Clarity: Enhances customer experience by removing distractions.
• Operational Insight: Empowers managers with data to optimize agent performance.
• Security & Privacy: Prevents unintended audio leakage.
• Easy Integration: Plug-and-play setup with existing softphone infrastructure.