Overview

Soft FM is an operational dashboard and management application designed to automate and streamline soft services in buildings—covering cleaning, catering, comfort, AV/IT, and more. It connects directly with the platform’s Digital Twin to generate, assign, and manage tasks in real time, enabling cleaner, safer, and more productive spaces across your building portfolio.

Features and Capabilities

• **Native task categorisation & resolver management: **Enables self-defined task categories and priority rules; automatically assigns cleaning, catering, comfort, and AV/IT tasks to appropriate teams.
• **Define and manage resolver teams: **Create resolver groups, configure custom workflows, and assign users to specific teams for efficient task completion.
• **Real-time integration with user applications: **Seamlessly integrates with mobile, kiosk, and service-worker apps to capture task requests and support full-resolution tracking.
• **KPI performance management: **Set target service-level agreements (SLAs) and monitor performance across both the entire portfolio and individual users.
• **Data and Digital Twin synchronization: **Maintains real-time connection with the building’s Digital Twin for synchronized spatial and operational data insights.
• **Macro and micro visibility: **Offers both portfolio-wide overviews and detailed tracking of individual tasks, supporting full operational transparency.