Overview

Social Suite by Reputation is a comprehensive social media management platform tailored for location-based businesses. This powerful tool enables businesses to publish content, listen to customer feedback, and respond to social interactions from a single, unified dashboard. Social Suite is designed to streamline social media management, enhance customer engagement, and provide actionable insights to improve your social media strategy.

Features

Social Publishing

Tailor your posts with location-specific dynamic fields, and customize for each social network with a single click. Foster creativity and collaboration with interactive, in-platform discussions. Ensure your social content is on-brand and on-message with customizable approval workflows.

Social Listening

Monitor what your audiences are saying to, and about, you across thousands of digital channels. Set alerts for real-time notification when activity happens around your brand, like mentions, trending keywords and hashtags. Compare mentions, share of voice, reach and spread against competitors.

Social Responding

View live social content, by location or source, in a consolidated real-time feed. Nurture your community by engaging with their posts and responding to their comments. Monitor time to respond, response rate, and average time to close to improve follow-through and customer resolution.

Social Insights

Gauge post performance across all channels with real-time location-level data. Measure the impact of marketing campaigns with rich visualizations and real-time insights. Customize dashboards & automate reports to share actionable insights with key stakeholders.