SOCi Surveys is a comprehensive customer feedback platform designed for multi-location businesses. It enables companies to proactively capture, analyze, and leverage customer feedback to enhance customer satisfaction, drive retention, and foster business growth. The tool offers customizable surveys, multi-channel distribution, and powerful analytics to transform customer insights into actionable strategies.

Key Features

Customizable Surveys Create tailored surveys to gather specific customer feedback

• Ready-to-use templates for quick deployment
• Personalization options with dynamic variables for local relevance

Multi-Channel Distribution Reach customers through various communication channels

• Send surveys via email, SMS, or embed on websites
• Deploy surveys as Forms on SOCi Pages for organic feedback collection

Interactive Experiences Engage customers with dynamic survey elements

• Add questions based on crucial responses
• Use CTAs to guide customers through the feedback journey

Real-Time Alerts and Follow-ups Respond promptly to customer feedback

• Receive real-time email alerts for immediate action
• Automatically assign and tag feedback for targeted follow-ups

Comprehensive Analytics Gain valuable insights from customer feedback

• View detailed stats filtered by account, group, location, and date
• Access dedicated NPS and CSAT reporting
• Analyze open text questions with keyword and sentiment analysis

Benefits

Increased Customer Loyalty Strengthen connections with customers through proactive engagement

• Offer a direct line for customers to share their thoughts
• Demonstrate that customer opinions are valued and heard

Enhanced Customer Experiences Improve products and services based on customer feedback

• Quickly identify areas for service enhancement
• Refine offerings based on customer preferences and experiences

Revenue Growth Transform satisfied customers into brand advocates

• Convert positive experiences into first-party reviews
• Showcase testimonials using a localized review widget

Streamlined Feedback Management Efficiently handle all customer responses in one place

• Consolidate survey responses and third-party reviews in a single inbox
• Simplify feedback analysis and action planning