SOCi Chat is an AI-powered, omnichannel chatbot specifically designed for multi-location businesses. It provides immediate, localized responses across key digital touchpoints, including Facebook Messenger, SMS, and local websites, all managed through a single setup. This innovative solution automates customer interactions, streamlines response management, and offers 24/7 support, significantly enhancing operational efficiency and customer engagement.

Key Features

AI-Powered Chatbot at Every Location Deploys an intelligent chatbot across all business locations

• Provides immediate, localized responses
• Operates on Facebook Messenger, SMS, and local websites

24/7 Customer Support Ensures round-the-clock engagement with customers

• Never misses a conversation or lead
• Maintains constant support outside business hours

Localized Customer Experience Delivers location-specific answers using dynamic fields

• Eliminates the need for individual chatbot configuration per location
• Personalizes interactions based on specific location data

Multi-Platform Integration Seamlessly integrates with various digital platforms

• Embeds on local web pages for direct consumer engagement
• Integrates with Facebook, SMS, and SOCi Pages

Automated Customer Interactions Streamlines response management across multiple platforms

• Frees up local teams for higher-value tasks
• Handles repetitive inquiries efficiently

Benefits

Improved Operational Efficiency Automates and streamlines customer interactions

• Reduces workload on local teams
• Allows focus on higher-value tasks

Reduced Customer Support Costs Leverages AI-powered automation for cost-effective support

• Decreases need for additional support staff
• Minimizes costs associated with hiring and training

Increased Revenue Growth Drives business growth through strategic interactions

• Prompts localized CTAs during chats
• Increases phone calls, website traffic, and store visits

Enhanced Customer Experience Provides consistent and personalized support throughout the customer journey

• Builds trust and engagement
• Supports customers from discovery to loyalty