Message your customers on SMS and WhatsApp from Zoho

Enable, centralize and integrate multichannel customer conversations in your Zoho account to help your reps manage high-stakes conversations faster than ever.

Have secure and meaningful conversations with your customers, right inside Zoho.

Access all customer conversations in one place

Centralize all message threads from the outset across customers, channels, agents, and Zoho modules in chronological order. Get reference and context about who the customer is and where they are in the sales cycle.

Help your reps engage customers one-on-one

Enable your reps for one-to-one customer interactions via desktop and smartphone messaging integrated with Zoho for time-sensitive confirmations, clarifications, or expert advice.

Send automated WhatsApp and SMS messages

Trigger automated messages to be sent to customers via WhatsApp or SMS for various time-sensitive communications such as response to new inquiries, meeting confirmations, follow-ups, and more.

Hyper-personalize messages at scale with campaigns

Compose and schedule personalized drip messaging campaigns to reach up to 50,000 records at a time. Include short branded URLs to promote your competencies. Track message opens and click rates.

Deliver a consistent experience with templates

Publish ready-to-use branded message templates for standard customer interactions such as appointment reminders, billing follow-ups, automated alerts, and FAQs.

Manage consent for messaging customers

Simplify multichannel consent management. Capture and update consent information within Zoho through opt-in and opt-out keywords as well as web form integration. Keep a consent audit trail for SMS/MMS, WhatsApp, and more.

Engage with Zoho, anytime, anywhere.

Access all customer conversations from your smartphone, delight customers with lightning-fast responses, and keep all consent and customer info synced with your Zoho account.

Measure the volume and impact of messaging

Track key customer messaging metrics such as delivery rates, response time, credits usage, agent productivity, and more – all within Zoho. Also, get alerted when these metrics cross thresholds.

Set up messaging for Zoho in minutes

Install SMS-Magic straight from Zoho Marketplace. Configure your virtual numbers, time zone, business hours, employee roles, and consent preferences. Start messaging records with a phone field from any Zoho module.

Integrate conversational messaging with your favourite Zoho apps

Converse and engage with your audience from the Zoho applications you use.

• Zoho Desk
• Zoho Recruits
• Zoho Campaigns