Make your digital conversations as fast and dynamic as in-person communication through text, WhatsApp, Facebook and more using SMS-Magic. No CRM needed!
Vendor
SMS-Magic
Company Website
Flip Your Customer Service from Flat to Fabulous
Make your digital conversations as fast and dynamic as in-person communication through text, WhatsApp, Facebook and more using SMS-Magic. No CRM needed!
Unify Multichannel conversations in one inbox
Manage all customer conversations in a single inbox. Get customer insights from message history to serve customers in a more personalized way.
Promote your brand using personalize message campaigns
Set up and schedule bulk multimedia message campaigns. Add short branded URLs to drive traffic to campaign pages. Track message delivery, views, and responses.
Stay compliant with local messaging regulations
Obtain, renew, and remove customer consent through opt-in and opt-out keywords with an audit trail for text, WhatsApp, Facebook and more. Use registered WhatsApp templates beyond the 24-hour session.
Follow brand guidelines using templated messages
Manage all customer conversations in a single inbox. Get customer insights from message history to serve customers in a more personalized way.
Empower reps to quickly take care of customers
Alert your employees about new messages via browser and email. Assign conversations to specific agents and help them respond instantly via desktop or smartphone.
Track end-to-end performance and productivity
Monitor message delivery rates, response rates, credits usage and get alerts when they are beyond thresholds. Conduct root-cause analysis and take corrective actions.
Register and get started in minutes
Sign up with your Google, Facebook, or Email credentials. Use a step-by-step wizard to add virtual numbers, business hours, employees, customers and consent keywords.