By sending an SMS with Telintel, you can reach out to final users with a call when SMS is not available in the targeted country or when MNO’s have general SMS outages. Once the call is taken, the end user will either listen to the content of the original SMS or listen to an IVR and select any of the predefined options to reply to the message or even to be transferred to an agent who will attend the call.

Use Cases

• Reach out to your customers where SMS service is very unstable.
• Send any type of traffic/content to countries with difficult access.
• Send OTP codes when MNOs are facing general outages on their SMS gateways.
• Offer 2FA (Two-factor authentication) to your customers with SMS and voice alternatives.
• Engage and interact with users in countries where 2way messaging is not available or where SMS service has a higher cost.

Key benefits

• Quick and easy integration.
• No VoIP infrastructure required.
• Only interested customers will be contacted via voice service, saving time and resources.
• Use any source number as Caller ID, in case you want to receive calls back from the users.

Languages available

• English
• Spanish
• Portuguese
• Any other language is available on request