Overview

Smiley Touch is a touchscreen feedback terminal by HappyOrNot designed to capture in-the-moment customer and employee satisfaction. The system goes beyond simple smiley-button feedback, offering follow-up questions and open comments to uncover the underlying reasons behind sentiments, along with demographic tagging. Integrated with HappyOrNot’s AI-enhanced analytics platform, it connects time and place to feedback for faster resolutions, higher response rates, and actionable insights—empowering businesses to optimize operations and elevate customer experience.

Features and Capabilities

• High response rates: frictionless touchscreen surveys designed to gather continuous feedback without barriers
• In-the-moment insights: capture feedback exactly when and where experiences happen
• Root-cause analysis: follow-up questions and open-comment options help uncover the "why" behind feedback
• Demographic tagging: optional demographic capture lets you segment by age, gender, etc., for targeted insights
• Analytics integration: seamlessly connected to HappyOrNot’s analytics platform with AI to convert data into actionable reports
• ** Flexible hardware formats:** available as stand, tabletop, or wall-mounted units, each customizable in branding and question signage