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SMG Platform empowers businesses with actionable insights to enhance customer experiences and drive growth.

Vendor

Vendor

Service Management Group (SMG)

Company Website

Company Website

Product details

Enterprise Experience Management Platform

Transform your customer and employee journey through XM investments that impact on a regional, national, and global scale.

Features

  • Feedback Collection: Gather customer feedback from multiple channels, including surveys, social media, and direct interactions.
  • Advanced Analytics: Analyze feedback with powerful analytics tools to uncover trends and actionable insights.
  • Real-Time Reporting: Access real-time reports to monitor customer satisfaction and identify areas for improvement.
  • Customizable Dashboards: Create personalized dashboards to visualize key metrics and track performance.
  • Integration Capabilities: Seamlessly integrate with other business tools to enhance data management and workflow efficiency.