Overview

Sutherland SmartLeap HelpTree is an AI-powered knowledge management solution designed to optimize customer service operations. It enhances agent productivity and customer experience by providing real-time, contextually relevant knowledge. The platform uses advanced AI to dynamically deliver information, empowering agents to resolve inquiries efficiently. SmartLeap® HelpTree streamlines processes by automating knowledge delivery, thus reducing response times and ensuring higher customer satisfaction.

Features and Capabilities

• AI-driven knowledge management system
• Real-time, context-based information delivery
• Enhances agent productivity and efficiency
• Seamless integration with existing systems
• Automates routine queries and processes
• Improves customer satisfaction with faster resolution
• Scalable for diverse business needs
• Multi-language support for global operations
• Analytics-driven insights for continuous improvement
• Supports various industries, including healthcare and retail