Overview

SmartDispute centralizes chargeback, refund and third-party delivery dispute management in one cloud dashboard. It links POS and transaction data with timestamped video evidence from DTiQ’s 360iQ platform, automates evidence collection and submission to third-party platforms, archives video in secure cloud storage, and generates monthly reporting so operators can recover lost revenue and reduce dispute volume.

Features and Capabilities

• **Core Functionality: **Centralized dashboard to manage disputes, chargebacks and refunds across multiple locations with a single pane of glass; ties disputed orders to POS records and video evidence.
• **Video-Backed Evidence: **Automatic retrieval of time-stamped video clips that correspond to disputed transactions; cloud archive for secure, on-demand playback and export to support dispute appeals.
• **Third-Party Platform Integration: **End-to-end handling for third-party delivery platforms such as Uber Eats, DoorDash and Grubhub; submits evidence and follows up on behalf of the operator to improve dispute outcomes.
• **Workflow Automation & Case Management: **Automates evidence bundling and case creation; assigns follow-ups and tracks dispute status to reduce manual effort and speed resolution.
• **Reporting & Analytics: **Monthly and ad-hoc reporting summarizing dispute volume, win/loss rates, platform trends, common item issues and ROI calculations to surface root causes and inform operational fixes.
• **ROI & Recovery Tools: **Built-in ROI calculator and recovery metrics to estimate revenue recovered from chargeback wins and measure program impact.
• **Enterprise-Scale & Multi-Location Support: **Designed to scale across franchise networks and multi-unit operators, providing consistent dispute handling and central administration.
• **Security & Cloud Storage: **Secure cloud storage of video and transaction evidence with retention controls to ensure availability for dispute windows.