SmartConnect® by ADD Systems is a robust portfolio of web services designed to provide secure, real-time access to customer data for energy and propane businesses. It empowers companies and their developers to build custom portals, mobile apps, and integrations that enhance customer experience, streamline operations, and improve marketing effectiveness. SmartConnect supports both data retrieval and editing, enabling seamless interaction between ADD Energy E3® and external systems.

Features

• Self-Service Customer Portal:
  • View general account information
  • Check account balance and payment history
  • Monitor budget program status
  • Access delivery and service history
  • Review service plan status
• Mobile App Integration:
  • Schedule deliveries and service calls
  • Make payments directly through branded mobile apps
• Tank Monitor Integration:
  • Pull real-time tank readings into ADD Energy E3®
  • Optimize delivery scheduling and routing
• Marketing & Sales Integration:
  • Share customer data with third-party marketing platforms
  • Send targeted promotional messages
  • Enable real-time invoice and statement generation with document storage
• Customizable Modules:
  • Customer lookup
  • Delivery ticket creation
  • Service order creation
  • Unique pricing plans
  • Payment and credit card entry
  • Account creation and modification
  • Website activity logging
  • Wholesale order creation
  • EFT payment processing
  • Phone system integration (screen pops)

Benefits

• Enhanced Customer Experience: Self-service portals and mobile apps offer convenience and transparency, reducing support workload.
• Operational Efficiency: Real-time data access and tank monitor integration streamline delivery and service operations.
• Marketing Optimization: Personalized offers and automated outreach drive customer engagement and sales.
• Scalable Integration: Easily connect with third-party systems for billing, CRM, and marketing.
• Customization & Control: Choose which modules and data points to expose, tailoring the solution to business needs.
• Improved Cash Flow: Online payments and EFT processing accelerate revenue collection.