IntelePeer SmartCommunicator is a cloud-based communications automation platform designed to enhance Microsoft Teams with omnichannel capabilities, including voice, SMS, and MMS messaging. The solution enables organizations to automate both internal and external communications, leveraging AI-driven workflows, presence-based and skill-based routing, and real-time analytics. SmartCommunicator provides a unified interface within Teams for messaging, calling, and collaboration, supporting both individual and shared inboxes. It integrates with Outlook contacts and CRM systems, streamlining communication processes and ensuring compliance. The platform offers features such as templated responses, auto-reply suggestions, content moderation, and multilingual support. With SmartCommunicator, enterprises can automate outbound interactions for upselling, cross-selling, and appointment setting, while maintaining central visibility and control over all customer and employee interactions. The solution is available via the Microsoft Teams Marketplace and can be deployed across desktop and mobile environments.

Key Features

Omnichannel Communication Integration Enables voice, SMS, and MMS messaging directly within Microsoft Teams.

• Unified in-app interface for desktop and mobile
• Seamless integration with Outlook and CRM contacts

AI-Driven Automation & Routing Automates workflows and routes interactions based on presence and skills.

• Presence-based and skill-based routing
• Automated outbound interactions (upsell, cross-sell, appointment setting)

Shared Inbox & Messaging Facilitates communication between employees and customers.

• Individual and group messaging
• Shared inbox for team collaboration

Real-Time Analytics & Reporting Provides insights into productivity and customer engagement.

• SmartAnalytics dashboard
• Centralized tracking of all interactions

Content Moderation & Multilingual Support Ensures compliance and accessibility.

• Filters inappropriate language
• Supports multiple languages

Templated Responses & Auto-Reply Suggestions Streamlines customer service and internal communications.

• Pre-built response templates
• Automated reply suggestions

Multimedia Messaging Service (MMS) Support Allows sharing of various file types.

• Supports images, PDFs, forms, and product images

Benefits

Enhanced Productivity Streamlines communication and reduces manual effort.

• Single interface for all channels
• Automated onboarding and offboarding

Improved Customer Experience Delivers faster, more personalized service.

• 24/7 automated responses
• Skill-based routing for expert access

Centralized Control & Compliance Maintains visibility and ensures regulatory compliance.

• Centralized information hub
• Content moderation and audit trails

Scalability & Flexibility Adapts to organizations of any size and structure.

• Cloud-based, desktop, and mobile deployment
• Customizable workflows and integrations