SmartCOMM is positioned as the next generation of Customer Communications Management (CCM) software, designed to maximize omnichannel experiences for enterprises. As a mature SaaS communications solution, it enables organizations to effortlessly deliver personalized and interactive communications through customers' preferred channels, all while operating at tremendous scale. The platform is tailored for business users, streamlining and standardizing work processes to improve internal efficiency and achieve measurable cost savings. The software addresses critical business challenges such as improving customer engagement, reducing operational costs, and mitigating risk. It facilitates the delivery of brand-consistent and relevant communications that provide meaningful value to customers. SmartCOMM helps enterprises manage complexity and compliance requirements inherent in diverse communication landscapes. It supports a wide array of business applications, including claims management, agreements and contracts, new customer onboarding, policy administration, statements, bills, and privacy disclosures. Furthermore, SmartCOMM aids in consolidating existing CCM solutions, simplifying migration from legacy platforms, and promoting digital adoption across the enterprise.

Features & Benefits

• Personalized Omnichannel Communications
  • Empowers enterprises to deliver tailored, brand-consistent, and relevant communications that engage customers through their preferred channels at scale.
• Streamlined Workflows & Efficiency
  • Standardizes and optimizes communication processes, leading to improved internal efficiency and measurable cost savings.
• Complexity & Compliance Management
  • Assists organizations in navigating complex communication requirements and ensuring adherence to regulatory compliance standards.
• Cloud-Native Architecture
  • Architected for reliability, elastic scalability, resilience, and extensibility, providing a robust foundation for enterprise-level communications.
    • Full documented API Suite
    • Elastic scalability
    • Multi-tenant SaaS architecture
    • Pre-built integrations
    • Single Sign-On
    • Continuous delivery and innovation
    • Blue Green Deployment Upgrades
    • Active – Active Disaster Recovery
• Versatile Business Applications
  • Supports a comprehensive range of enterprise communication needs across various departments and use cases.
    • Claims Management
    • Agreements and Contracts
    • Terms and Conditions, NDAs
    • Ad-hoc Letters and Correspondence
    • New Customer/Member Onboarding
    • Account Opening and Welcome Kits
    • Policy Administration
    • Notices and Renewals
    • Change of Beneficiaries
    • Statements and Bills
    • Insurance ID Cards
    • Privacy Disclosures
• Solution Consolidation & Digital Adoption
  • Facilitates the consolidation of disparate CCM solutions, simplifies migration from legacy systems, and promotes increased digital engagement.