Use SMS/MMS Directly From Teams With SC SMS.

Have the convenience of compliant and centralized communication by adding SmartChoice SMS/MMS to your Microsoft Teams platform.

Challenges Of Modern SMS/MMS Messaging For Businesses

• **Slow Agent Response: **Traditional SMS solutions typically limit messaging access to a single phone, restricting the number of people who can respond and when.
• **Limited Group Communication: **
• Standard SMS services are inefficient for bulk messaging, making it hard for companies to share promotions or important service updates.
• **Device Dependency: **Businesses struggle to provide agents with flexibility to respond, often limiting them to desktop applications or dedicated work phones.

Enhanced Communication In One Platform

• Integrate SMS/MMS with Microsoft Teams, consolidating voice, text, and multimedia into one platform.
• Provide a seamless experience for customers who need to send texts, images, and PDFs.
• Ensure timely responses from any Agent through a unified and shared communication channel.

Fast and Efficient Group Messaging

• Improve customer engagement by delivering timely, group-targeted information like promotions and updates.
• Be more efficient in moments of high volume of customer communication.
• Target customers and keep them informed with minimal delay, enhancing customer satisfaction.

Streamline Agent Collaboration

• Enable multiple agents to view customer inquiries through a shared inbox and phone number, allowing them to respond effectively.
• Share phone number inbox to allow for the next available agent to step in and maintain continuous customer support.
• Allow agents to work flexibly using desktop or smartphone apps, increasing agility in customer service.

Private and Compliant Information

• Compliant with 10DLC regulation, ensuring industry-standard data protection.
• Offer customers peace-of-mind with strong privacy protection of information.
• Agents only use company phone numbers, protecting the privacy of both customers and agents.

Features

• Two-Way Messaging: Send and receive SMS/MMS directly in Microsoft Teams for seamless communication.
• Unified Interface: Manage all text conversations within the Teams environment for convenience.
• Group Messaging: Communicate with multiple contacts simultaneously for faster coordination.
• Media Support: Share images and multimedia files via MMS for richer interactions.
• Compliance & Security: Ensure secure and compliant messaging with encryption and audit trails.