Overview

SmartAnalysis delivers expert-driven, scalable incident investigation and transactional fraud analysis by combining DTiQ’s 360iQ video platform with human audit capability. It lets operators rapidly dig into high-risk transactions, identify systemic issues, verify incidents with video, and generate actionable trends and KPI analyses so teams can stop theft and fraud, reduce reputation risk, and protect profitability.

Features and Capabilities

• Core services: Comprehensive video review and analysis tied to 360iQ data, enabling rapid incident reconstruction and evidence-backed findings.
• Transactional fraud research: Dedicated research to identify suspicious or fraudulent POS activity and correlate transactions with video.
• Remote incident investigations: On-request remote video incident investigations performed by trained analysts to resolve specific events.
• Transaction analysis & verification: Systematic verification of alerted transactions with time-stamped video to confirm or refute incidents.
• Operational violations review: SmartAudit operational-violation reviews and cross-location trend analysis to highlight systemic compliance gaps.
• High-risk pattern analysis: Identification and trend analysis of high-risk transaction patterns such as repeat offenders, locations, shifts, or SKUs.
• Account support analyst: Assigned analyst to help clients pursue profitability goals and act as a single point of contact for investigations.
• Operational statistics analysis: KPI-driven analysis (Speed of Service, Fraud YTD, FCR, ICR, audit scores, question misses) to benchmark and prioritise actions.
• Benefits delivered: Reduces reputation risk, provides quick access to archive video for investigations, saves internal investigation time, and offers high-resolution video evidence for legal, police, or third-party needs.