Smart S&D by Riaktr is a telecom sales and distribution software designed to optimize regional field operations. It centralizes commercial performance data, enabling telecom operators to monitor, analyze, and act on sales metrics across recharges, SIM cards, mobile money, and network performance. The platform empowers field agents, sales managers, and distributors with actionable insights and automation tools to boost efficiency and revenue.

Features

• Centralized Sales Analytics: Explore telecom commercial performance in one unified tool.
• POS-Level Insights: Precisely localized data by network site and Point of Sale.
• Action Plan Builder: Automatically updated plans to prioritize store visits and track impact.
• Salesforce Automation Tool (SFA): “Globe Trotter” enables offline field agent efficiency.
• Real-Time Field Tracking: Supervisors monitor execution and analyze collected field data.
• Stock Monitoring: Real-time alerts on shop stock levels to prevent stock-outs.
• Distributor Management: Collaborate with distributors to ensure sufficient inventory.
• Data Integration: Connects with ERP, transactions, CDRs, and other telecom data sources.
• Training & Customer Success:
  • Targeted training for different teams (sales, mobile money, marketing).
  • Dedicated customer success manager and local champion support.
  • Ongoing training for new users and feature updates.

Benefits

• +30% Productivity: Field teams achieve higher efficiency through automation and insights.
• +3% Store Revenue Increase: Actionable data drives better sales outcomes.
• 73,000 POS Visits Weekly: Data-driven prioritization of store visits.
• 1,125 Active Users: Broad adoption across telecom organizations.
• Reduced Manual Work: Eliminates hours of data collation for sales and BI teams.
• Enhanced Collaboration: Aligns teams and channels around shared KPIs.
• Improved Visibility: Real-time tracking of field agents and POS performance.
• Gamification: Motivates sales agents through game-like mechanisms.
• Strategic Decision-Making: Identifies underperforming regions and POS inactivity.