The Smart Meter Access Portal, powered by Incode, is a comprehensive solution designed to enhance customer engagement and operational efficiency for utilities that utilize Advanced Metering Infrastructure (AMI) systems. This portal provides both employees and customers with easy access to smart meter data, consumption patterns, and system alerts, making utility management more transparent and efficient. It supports water, electric, and gas utilities by offering 24/7 access to consumption data, improving service delivery, and reducing operational costs. The portal facilitates:

• Efficient Customer Service & Reduced Office Costs
  • Provides real-time access to smart meter data and usage statistics.
  • Features intuitive charts and graphs for easy data interpretation.
  • Reduces the need for on-site visits by enabling account monitoring remotely.
  • Decreases phone calls and office visits with self-service capabilities for customers.
• Improved Leak Detection & Usage Monitoring
  • Detects leaks or abnormal usage patterns and alerts customers proactively.
  • Logs previous leak data and usage history for future reference.
  • Notifies customers about leaks or abnormal usage via email, call, or text.
• Revenue Protection & Transparency
  • Identifies and resolves issues with malfunctioning meters, theft, and customer errors.
  • Reduces revenue loss by ensuring meter accuracy and timely alerts for billing discrepancies.
  • Provides utilities with community-wide consumption stats and alerts.
• Empowered Customers
  • Allows customers to set usage and billing thresholds and receive alerts.
  • Provides easy-to-understand, on-demand graphs showing usage from yearly to hourly intervals.
  • Enables customers to compare current consumption to past data, helping them control utility expenses.
• System Integration & Scalability
  • Fully integrates with Tyler’s Utilities Pro solution and all major AMI systems for seamless operations.