Smart Centre is a data-driven capacity planning solution designed to address the challenges of wasted appointment slots in healthcare. By providing a real-time view of clinic capacity, predictive analytics, and automated patient outreach, it aims to prevent no-shows and adapt to changing demand. The platform helps clinics unlock additional capacity without increasing staff burnout, tackling issues like long waiting lists and stretched resources. It utilizes AI-led insights to predict DNAs (Did Not Attends), reduce no-shows, and maintain full schedules. Key functionalities include identifying and predicting patients likely to miss appointments, prioritizing outreach efforts, and dynamically managing capacity in real-time. The DNA Predictor component uses AI to pinpoint high-risk patients, generating prioritized lists for targeted intervention. Automated Calls leverage a natural voice system for timely reminders, allowing patients to confirm, cancel, or reschedule via simple keypad replies, thereby reducing administrative burden and DNAs. Clinic Optimiser intelligently manages capacity through data-driven predictions of ideal overbooking based on clinic history, patient attendance, and staff availability, allowing for safe stretching of capacity within defined risk thresholds. Smart Centre offers a unified platform with various use cases including patient engagement, DNA reduction, scheduling transformation, perioperative care optimization, capacity creation, waiting list reduction, patient communication, cost reduction, and elective recovery, all aimed at improving care access and system efficiency.

Features & Benefits

• Predictive DNA Identification: AI pinpoints and predicts patients most likely to miss appointments, generating prioritized outreach lists.
• Automated Patient Outreach: Natural voice system sends timely reminders with interactive response options to confirm, cancel, or reschedule appointments.
• Dynamic Capacity Management: Real-time optimization of clinic schedules, including intelligent overbooking based on predictive analytics and risk thresholds.
• Data-Driven Insights: Utilizes patient demographics, history, engagement, and appointment timing to generate accurate predictions and optimize clinic utilization.
• Unified Platform for Multiple Use Cases: Supports patient engagement, DNA reduction, scheduling, perioperative care, capacity creation, waiting list management, and cost reduction.