Become the go-to bank for small businesses

With Backbase, you can deliver segment-based banking experiences and personalized products at scale with the perfect mix of digital and human touch. Customize and expand pre-built onboarding, lending, servicing, and investing capabilities to create unique experiences that suit your customers, employees, and processes.

Onboarding and origination

Attract small businesses with a fast and seamless experience

• Opening a new account and requesting a loan should be easy on your customers and your bank.
• Add new digital onboarding and loan origination experiences to your existing mobile and web apps using pre-built journeys. Use transaction data to identify and convert small business owners in your retail customer base.
• Meet small businesses at the point of need by easily embedding journeys into partner e-commerce sites and points of sale.

Digital banking

Lower cost to serve with personalized digital service at scale

• Provide digital services to small businesses without breaking the bank.
• Digitize your small business services and give small business owners the freedom to self-serve anytime, anywhere—with mobile and web banking apps designed just for them.
• Drive cross- and up-sell opportunities by leveraging transaction and firmographic data to deliver AI-powered advice and tailored recommendations right within your small business applications.

Smart customer servicing

Equip relationship managers with intelligent workspaces

• Give your employees the tools needed to effectively support small businesses.
• Boost relationship manager productivity with unified, AI-powered workspaces that provide smart customer insights and next-best action suggestions. 
• Equip relationship managers and customer support teams with collaborative tools to support small businesses when and where needed, whether it’s in-app chat, call, video conferencing, or face to face in the branch.

Banking services and beyond

Become the one-stop shop for small businesses

• Move beyond just banking and offer your small business customers the support they need.
• Increase share of wallet by delivering value-added digital services that help small business owners run and grow their companies.
• From everyday tasks like payments and transfers to advanced tools like invoicing, cash flow forecasting, treasury management, and business investing—launch new digital value propositions fast without building everything from the ground up.

Capabilities

Onboarding

Accelerate small business onboarding with a smooth, digital-first experience, reducing time and effort for entrepreneurs.

Loan origination

Enable quick and easy access to credit with fully digital, automated loan processes designed for small businesses.

Servicing

Support small business growth with self-service tools, proactive advice, and over 400 pre-built banking capabilities.

Investing

Empower businesses with digital financial tools and tailored solutions to drive growth and long-term partnerships.