SLA and contract management software

Ensuring that service delivery levels meet contractual obligations is essential to ensure client retention and increase revenue. QFM SLA and contract management software centralises the management of one or multiple service contracts, allowing you to monitor service delivery levels in real-time, to improve contractor performance, optimise service quality and increase cost efficiency.

Accurately track real-time performance against contractual service level agreements to drive service levels and increase cost control.

• **Ensure service quality and value: **In-depth reporting allows tracking of performance by contractor, type of work, location, cost and more.
• **Never miss a deadline: **Manage priorities across multiple contracts within the same system, making it easier to allocate resources and meet deadlines.
• **Automate bonus or penalty payments: **Produce instant and transparent performance reports according to contract parameters and quantify the payment due for the services provided.

Performance monitoring and measurement against contractual obligations Easily track and measure contractual SLAs and KPIs. Jobs on the system are colour-coded by deadline and can be automatically allocated priority to ensure urgent work is not missed. Clear reporting dashboards provide insight into past performance and ensure work nearing deadline is completed. QFM’s flexible, automated customer surveys can be integrated to capture feedback via email or mobile devices to improve performance levels. 

Multiple contract management Hosting all contracts in QFM enables the help desk to track the progress of all jobs requested across all contracts simultaneously, allowing them to prioritise workload and resources effectively. Information like operatives, service or work type are stored in the shared central database, while details specific to each contract like location or SLAs are ring-fenced for security purposes. Consolidation of reporting delivers consistency across contracts and improves enterprise-wide visibility of performance.  

Manage service provider work quotations Generate quotes to multiple service providers, review and compare, and notify the successful party. QFM’s quotation tools helps make sure that the best rates are secured, and that work over a specified cost doesn’t take place without approval. Service providers given access to QFM can enter their quotes directly into the system, supporting quick and efficient processing.  

Accurate performance measurement QFM records how long it takes a contractor to complete each work order via the mobile app. A ‘stop the clock’ feature secures greater accuracy of performance when a job cannot be completed on the first visit, for example due to missing parts. Powerful reporting delivers analytical performance insight, e.g. contractor or sub-contractor performance by period, type, time or failure. 

Contractor bonus and rebate management Our payment mechanism Ensures accurate and transparent performance and payment management based on performance. Real-time performance and financial reports calculate the payments due, including incentives for good performance or penalties for poor service. This level of information allows contract managers to identify potential deductions before they occur, leading to increased satisfaction and operational excellence. 

Features

• Real-Time SLA Tracking: Monitor service delivery against KPIs and deadlines with automated alerts.
• Automated Payments: Calculate bonuses or penalties based on performance metrics and contract terms.
• Multi-Contract Management: Manage priorities and resources across multiple contracts in one system.
• Quotation Tools: Generate, compare, and approve service provider quotes directly within the platform.
• Performance Dashboards: Visualize contractor performance by time, type, location, and cost.