The SKYGEN Member Mobile App is designed to improve member engagement and streamline dental and vision benefits management for both commercial and Medicaid plans. With 86% of adults owning a smartphone, more transactions are happening in the digital space. The app is an all-in-one solution that helps managed care organizations (MCOs) and commercial benefits administrators differentiate themselves, demonstrate value, and manage cost efficiency. The app provides plan information, benefit eligibility, and member education materials in one place, enhancing the member experience with fast, simple, and convenient digital interactions.

Features

• Message center for appointment reminders and post-visit surveys
• Interactive, map-based “Find a Provider”
• Detailed benefits summary
• Electronic member ID card
• Tracking of annual claims and accumulated benefits
• Easy-to-understand language and intuitive user interface
• Customizable push notifications sent directly to members’ phones
• Member feedback tools for service experience and provider interaction
• Branded splash screen
• Custom surveys, messages, and other content
• Available for download from health plan’s Apple and Google app stores

Benefits

• Improves member engagement and satisfaction by providing easy access to benefits information
• Enhances cost efficiency for dental and vision programs
• Differentiates MCOs and commercial plans in a competitive market
• Provides members with fast, simple, and convenient access to plan details and provider information
• Supports good stewardship of Medicaid dollars
• Centralizes plan information, eligibility, and education materials for members
• Enables real-time communication and feedback between members and health plans