Skore (now Spark) is a cloud-based process mapping and analysis platform designed to facilitate live workshops, capture business processes, generate job descriptions, and identify improvement opportunities. It enables teams to collaboratively map, analyze, and document processes in real time, supporting organizational design, compliance, and continuous improvement initiatives.

Key Features

Process Mapping Map business processes quickly in live workshops.

• Visual, conversational mapping interface
• Real-time collaboration

Automatic Job Descriptions Generate job descriptions as you map processes.

• Role-based activity lists
• RACI, responsibilities, related documents, and risks

Virtual Whiteboard & Sticky Notes Brainstorm and organize ideas before formal mapping.

• Mind maps, organization charts, and idea boards
• Remote and in-person collaboration

Workshop Mode Focus on process mapping during workshops.

• Full-screen mode for presentations
• Hides menus and distractions

Attachments Link relevant information directly to process steps.

• Attach documents, notes, and external links
• Easy access to policies and systems

Custom Process Analysis Capture and analyze structured data within processes.

• Custom fields for risks, requirements, compliance, etc.
• Instant reporting and visualization

Custom Forms Create structured forms for detailed data capture.

• Enhanced data collection for process steps
• Supports compliance and audit needs

Instant Reporting Generate interactive reports from process data.

• Export to Excel
• Reports on RACI, SIPOC, and more

Benefits

Accelerated Process Discovery Enables rapid process mapping and documentation.

• Reduces workshop and documentation time
• Immediate process visibility

Improved Collaboration Supports team-based process improvement.

• Real-time input from multiple stakeholders
• Remote and in-person workshop support

Enhanced Clarity and Accountability Clarifies roles, responsibilities, and handovers.

• Automatic job descriptions
• RACI and risk documentation

Actionable Insights Provides instant analysis and reporting.

• Identifies improvement opportunities
• Supports compliance and audit requirements