Sinch Mobile Channels enables businesses to connect with customers on their preferred messaging apps, enhancing customer experience and boosting conversion rates. It offers engaging, two-way conversations enriched with rich media. Businesses can build a world-class mobile customer experience through outbound marketing messages that leverage rich media, suggested replies, and customer personalization from CRM data. This leads to unmatched marketing campaign performance across various apps. The platform also facilitates five-star customer care with 24/7 availability through automations, addressing common FAQs, and streamlining customer service chats with suggested replies. More complex requests can be handed off to agents with context and continuity. Sinch allows businesses to scale globally by integrating its omnichannel Conversation API with existing messaging tools, making it easy to add new channels as needed. It supports SMS, MMS, WhatsApp, RCS, Facebook Messenger, Instagram, Apple Messages for Business, Viber, Telegram, Kakao Talk, LINE, and WeChat, providing comprehensive coverage across different platforms.

Features:

• Outbound marketing messages: Use rich media, suggested replies, and customer personalization from your CRM and achieve unmatched marketing campaign performance on any app your customers use.
• Five-star customer care: With automations, be available 24/7, address common FAQs, and streamline your customer service chats with suggested replies. Hand off more complex requests to an agent with context and continuity.
• Scale globally: Are your users all over different social media apps? You should be too. Integrate our omnichannel Conversation API with your messaging tools and simply add new channels when needed.