Configure the Possibilities

Sidd Studio is Laivly’s intuitive orchestration platform for configuring and managing your contact center’s Sidd AI agents. Or, put simply, it’s your very own Sidd factory. Do everything in one easy-to-use command center, from customizing Sidd Duo’s real-time agent support to launching Sidd Solo’s fully autonomous AI agents and digging deep into actionable data and insights. Sidd Studio gives you full control—setup, optimization, and beyond—to customize your Sidd AI agents based on your unique business needs. Sidd Studio enables your technology to evolve right along with your contact center. Your Prompts. Your AI Agents. Brought to Life.

Build AI Agents for Your CX Needs

Enable Real-Time Guidance

Deliver contextual prompts and insights to frontline teams, precisely when they need them.

Target by Group

Organize users by criteria like location, channel, or tenure—and tailor tools, messaging, and features accordingly.

Track What Matters

Monitor agent engagement, interaction patterns, and feature usage to surface performance trends and coaching opportunities.

Update on the Fly

Launch changes or important updates instantly—no waiting on development teams or vendor support.

Scale Securely

Grow AI coverage confidently—native guardrails make every action auditable, editable, and built for full contact center control.

An Orchestration Layer to Spotlight Sidd

Sidd Studio gives your organization a unified dashboard to control and manage Sidd across your CX ecosystem. Blend human and AI support or scale fully autonomous workflows—Sidd Studio keeps everything connected, configurable, and aligned.

Why CX Teams Love Sidd Studio

• Fast onboarding and intuitive interface
• Full control of updates and deployment
• Customizable by program, team, and scenario
• Real-time insights to guide performance
• No-code setup—no dev queue required