By Your Side. On the Fly.

Support your agents in the moments that matter with Sidd’s real-time guidance, automated case notes, and cross-system research. Sidd also drafts on-brand, intent-driven responses, helps with policy enforcement, and more—all while gathering actionable insights into both agent and customer behavior. With Sidd Duo, your agents are faster, more confident, and always aligned to brand and policy.

How Sidd Duo Helps Agents Shine

Real-Time Guidance

Serve up helpful prompts, empathy cues, scripts, and compliance checks as conversations unfold.

Smart Case Notes

Auto-draft accurate, on-brand notes—so your agents can move on quickly without losing quality or customer continuity.

Conversational Cognition

Summarize interactions in real time, generate transcripts, and elevate understanding—in 21 languages.

Smart Responses

Polish any first draft into a policy-aligned reply that reflects your brand voice and tone, with just one click.

Behavioral Insights

Surface trends, friction points, and coaching moments from every call and autolabel each case with its disposition.

Knowledge Assistant

Understand case context in real time and give agents clear, KB-informed answers instead of search results.

Built for the Speed of Customer Service

Sidd Duo is powered by Sidd Studio, Laivly’s no-code platform for AI agent configuration and deployment. That means you can:

• Launch or update features in minutes—not weeks
• Customize solutions by program, team, or channel
• Stay agile and adaptable as business needs evolve

Harmonize with the Unified Sidd Platform

Sidd Duo works alongside Sidd Solo (autonomous AI agents) and is fully managed and customized through Sidd Studio. Stick with the agent support of Sidd Duo, or create a harmonious blend with Sidd Solo to match your brand’s goals. One platform. Total flexibility.