Shopper by Postscript is an AI-powered SMS shopping assistant designed for e-commerce brands to deliver personalized, one-on-one customer engagement at scale. Shopper enables brands to proactively engage subscribers, answer questions, provide tailored product recommendations, and support customers throughout their shopping journey—all via SMS. The assistant is trained on each brand’s unique voice, FAQs, and product catalog using the Brand Center, ensuring every interaction is on-brand and compliant. Shopper operates 24/7, responding to customer inquiries in under a minute, and is capable of handling thousands of conversations simultaneously. This solution helps brands drive higher revenue, improve retention, and unlock actionable insights from direct customer interactions, all while reducing the burden on support teams and maintaining control over brand messaging.

Key Features

Brand-Trained AI Assistant Delivers on-brand, compliant responses by learning from your brand voice, FAQs, and product catalog.

• Customizable persona and guidelines via Brand Center
• Consistent, accurate messaging across all interactions

Real-Time, Personalized Engagement Engages customers instantly with tailored recommendations and support.

• Responds to inquiries in under a minute, 24/7
• Proactively initiates conversations to drive conversions

Scalable 1:1 Conversations Handles thousands of simultaneous customer conversations without losing personalization.

• Supports both small and large e-commerce brands
• No need for additional support staff or outsourcing

Actionable Conversation Insights Analyzes customer interactions to provide marketing and CX teams with valuable data.

• Conversation summaries, trend tracking, and filtering
• Identifies opportunities for campaign and product optimization

Easy Setup and Testing Brands can demo, adjust, and activate their Shopper before going live.

• Test conversations and settings before launch
• Ongoing learning and improvement as strategies evolve

Benefits

Increased Revenue and Conversions Drives higher sales by providing timely, relevant product recommendations and support.

• SMS subscribers show 8x more revenue than email subscribers
• Proactive engagement boosts conversion rates

Reduced Support Burden Automates responses to common questions and shopping assistance.

• Frees up customer support teams for complex issues
• Maintains fast, high-quality service at all times

Consistent, On-Brand Experience Ensures every customer interaction reflects your brand’s voice and standards.

• No loss of control or compliance risk from outsourcing
• AI continuously learns and adapts to brand updates

Actionable Insights for Marketing and CX Unlocks data from thousands of conversations to inform strategy.

• Identifies trends, FAQs, and customer needs
• Improves future campaigns and product offerings