Shopper Connect by GoSwift is a cloud-based engagement and retention platform designed for e-commerce businesses to enhance the post-purchase experience and drive repeat sales. The solution enables merchants to communicate with shoppers through multiple channels—including WhatsApp, SMS, IVR, and Email—using automated workflows tailored to key customer touchpoints such as order updates, delivery notifications, and promotional campaigns. By integrating with order management and checkout systems, Shopper Connect helps businesses reduce cart abandonment, increase customer satisfaction, and build long-term loyalty. The platform provides tools for personalized messaging, segmentation, and analytics, allowing merchants to optimize engagement strategies and measure campaign effectiveness.

Key Features

Multi-Channel Communication Engage shoppers across their preferred platforms.

• Supports WhatsApp, SMS, IVR, and Email
• Automated flows for order updates, delivery, and promotions

Personalized Messaging Tailors communication to individual shopper behavior.

• Dynamic content based on order history and preferences
• Segmentation for targeted campaigns

Automated Engagement Workflows Streamlines customer communication.

• Triggers messages at key touchpoints (e.g., order confirmation, delivery)
• Reduces manual intervention for routine updates

Integration with E-Commerce Systems Seamlessly connects with existing business workflows.

• Syncs with order management and checkout platforms
• Real-time data exchange for accurate messaging

Analytics and Reporting Measures engagement and campaign performance.

• Dashboard for message delivery, open rates, and conversions
• Insights for optimizing future campaigns

Benefits

Improved Customer Retention Drives repeat purchases and loyalty.

• Keeps shoppers informed and engaged post-purchase
• Reduces churn through timely, relevant communication

Reduced Cart Abandonment Encourages shoppers to complete purchases.

• Sends reminders and incentives to recover abandoned carts
• Personalized follow-ups based on shopper behavior

Operational Efficiency Automates routine communication tasks.

• Saves time for support and marketing teams
• Ensures consistent messaging at scale