Shipway is a SaaS-based shipping automation and courier aggregation platform designed for e-commerce businesses. It enables brands to streamline their order fulfillment by integrating with multiple courier partners, automating shipment tracking, managing returns, and providing real-time delivery notifications to customers. Shipway helps businesses improve delivery rates, reduce return-to-origin (RTO) incidents, and enhance customer experience by centralizing logistics operations and offering branded tracking solutions.

Key Features

Multi-Courier Aggregation Connects e-commerce stores with multiple courier services for broader delivery coverage.

• Access to over 29,000 pin codes in India.
• Best rates and fastest delivery times through courier recommendations.

Automated Order Tracking Provides real-time order status updates and tracking for both businesses and customers.

• Branded tracking pages hosted on the merchant’s website.
• Reduces "Where is my order?" (WISMO) calls.

Returns & Exchange Management Automates the process of handling returns and exchanges from the merchant’s website.

• Simplifies reverse logistics.
• Reduces manual intervention.

NDR (Non-Delivery Report) Management Automates follow-ups for failed deliveries and enables buyers to reschedule or update delivery details.

• Reduces RTO rates.
• Improves successful delivery percentage.

COD Remittance Automation Speeds up cash-on-delivery settlements.

• COD remittances processed as early as D+2 days.

Risk & Fraud Detection Identifies risky orders with a high chance of fraud based on customer purchase history.

• Reduces losses from fraudulent or problematic transactions.

Integration Ecosystem Supports 50+ integrations with e-commerce platforms and tools.

• Enhances workflow automation and compatibility.

Benefits

Improved Delivery Performance Increases successful delivery rates and reduces delivery times.

• Faster shipping (2-3 days typical delivery window).
• Optimized courier selection.

Enhanced Customer Experience Keeps customers informed and engaged throughout the delivery process.

• Real-time notifications via WhatsApp, Email, and SMS.
• Branded tracking improves customer trust.

Operational Efficiency Automates logistics and reduces manual workload for e-commerce teams.

• Streamlined returns and NDR management.
• Centralized dashboard for all shipments.

Reduced RTO and COD Losses Mitigates financial risks associated with returns and cash-on-delivery orders.

• Powerful verification tools.
• Automated follow-ups and fraud detection.