Overview

Zenkraft’s Salesforce Order Fulfillment is a fully native Salesforce app that automates end‑to‑end order fulfillment—from booking shipments and generating carrier‑certified labels to real‑time tracking, returns management, and international customs documentation. It enables seamless integration into any Salesforce object, supports over 130 (or 200+) global carriers, and brings shipping operations directly inside Salesforce to eliminate data silos, reduce manual work, and speed up shipping processes.

Features and Capabilities

• **Multi‑Carrier Support: **Connects to over 130 (or 200+) carriers globally including FedEx, UPS, USPS, and more, with one new carrier added weekly.
• **Auto‑Booking Shipments: **Automatically books shipments from any Salesforce object (standard, custom, or from other AppExchange solutions) using rules like warehouse, weight, destination, or product type.
• **Label Generation: **Creates carrier‑certified labels in PNG, PDF, GIF, or Zebra formats, ready for thermal printers, including auto‑pack recommendations to optimize packaging.
• **International Shipping Automation: **Generates and stores commercial invoices and trade documents and files declarations electronically for customs clearance without manual copy‑paste.
• **Real‑Time Tracking & Notifications: **Shipment status updates automatically (hourly), with branded tracking emails and customer access via Communities or Commerce Cloud.
• **Self‑Service & Agent‑Driven Returns: **Customers or service agents can initiate returns directly inside Salesforce. Returns also sync with tracking, dashboards, and case workflows.
• **Einstein & Marketing Cloud Integration: **Branded tracking pages can surface upsells via Commerce Cloud’s Einstein Recommendations; email/SMS notifications can be connected into Marketing Cloud for performance tracking.
• **Platform‑Native & Admin‑Friendly: **Built entirely on Salesforce with no external systems, easily configurable by Salesforce admins via Flow Builder and Process Builder.