How ShipBob Works

Our fulfillment services help you optimize for time and cost, use the delivery experience to beat customer expectations, and own more of the customer relationship.

Features

• Easy and helpful onboarding - We’ve onboarded thousands of ecommerce merchants and helped some of the fastest-growing brands scale effortlessly. Our implementation team sets you up for success with everything from configuring your ship options, to syncing your online store. - ShipBob’s turnkey integrations with all major ecommerce platforms and marketplaces – including Shopify, BigCommerce, Amazon, and Walmart – let you import orders and send data back and forth for a two-way flow of information.
• Distributed inventory - With ShipBob’s network of fulfillment centers, you can strategically split your inventory across our locations to get your products from point A to point B more quickly and affordably. Storing inventory near your customers helps reduce the shipping zones and costs associated with shipping orders to faraway destinations. - Distributed inventory also helps you stay competitive by offering two-day shipping to your customers. When an order is placed, ShipBob’s algorithm automatically selects the warehouse and carrier that will give you the quickest turnaround at the best price. This strategy has helped our merchants bring 13% savings to their bottom line.
• 2-Day Express Shipping Program - ShipBob’s 2-Day Express Shipping Program enables fast delivery for all continental US orders for any of our ecommerce store integrations. With 2-day shipping as the standard, merchants have been able to reduce cart abandonment by 18% and increase average order value by 97%.  - Whether you ship from one or multiple fulfillment center locations, you can offer fast delivery to 100% of US-based customers. Our proprietary algorithm uses a combination of ground, air, and regional carriers to provide high on-time delivery rates for 2-day orders. 
• Order management  - At ShipBob, we track your orders from A to Z. Filter orders by status, search for specific orders, see a quick timeline view of where your order is in the fulfillment process (e.g. when an order is picked, packed, or shipped), easily find shipping-related information (e.g., weights, dimensions, or carrier service), and get a quick snapshot of any orders that require action. - With order management software for your direct-to-consumer and wholesale shipments, you can manage subscriptions, make changes to your orders post-purchase, map your store’s shipping options to ShipBob, and automatically share tracking information with your customers.
• Inventory management - At ShipBob, we empower merchants to manage their inventory with the right tools and guidance. It’s easy to view the status of inventory and quantity on hand across locations at any point in time, identify slow-moving inventory with high storage costs, and gain insights into the performance of units sold over time by channel. - Our inventory management software helps you set reminders to proactively replenish inventory with reorder notifications, bundle your products for promotions, make inventory transfer requests, and much more.
• Reporting and analytics - To provide you with visibility into our operations and performance, and also hold ourselves accountable, ShipBob’s free analytics tool is packed with charts to help you with everything from year-end reporting, to better supply chain decision-making. - Data can be a competitive advantage, and our reports show an analysis of which fulfillment centers you should stock, days of inventory left before you run out, impact of promotions on stock levels, each shipping method’s average cart value, shipping cost, and days in transit, your fulfillment cost per order, storage cost per unit, and much more.
• End-to-end customer experience - From custom branded boxes to free plain packaging, ShipBob works with you to provide the unboxing experience you want. We also help you offer the fastest, most cost-effective shipping options to meet your customers’ expectations. As soon as an order ships, tracking is pushed back to your store. - We also offer return management services, allowing customers to generate return shipping labels and track returns, while getting your products processed and back into your available inventory as efficiently as possible.