Fast, Fair, and Consistent Claims Processing Across Every Channel. Supports efforts to deliver a seamless multi-channel claims experience to policyholders while reducing claims handling costs.
Vendor
Shift Technology
Company Website
Overview
Shift Claims Intake Decisions streamlines the claims process from First Notice of Loss (FNOL) to claim resolution using AI to reduce losses and improve total claims outcomes. The solution analyzes claims in near real-time, accurately summarizing the facts of the claims and recommending next steps, while identifying claims for straight through processing. Policyholders encounter fewer steps between FNOL and claims resolution, requiring fewer interactions with claims adjusters. It helps insurers to make better, quicker decisions using both structured and unstructured data. By integrating micro-decisions into everyday business processes and core operational systems, it increases efficiency and improves decision-making.
Features
- Simplified claims intake
- Structured and unstructured data analysis
- Multi-channel support
- AI-based claim analysis and summarization
- Recommendations for next steps
- Identification of claims for straight-through processing
Benefits
- Reduce losses
- Improve total claims outcomes
- Policyholders encounter fewer steps between FNOL and claims resolution
- Fewer touches are required from claims adjusters
- increase efficiency
- better decisioning
- Enhance the customer experience